Automated confirmations
The moment a booking is confirmed, Lodgeflow sends a professional receipt and check-in instructions. No more manual typing.
Lodgeflow Connect
Be there for your guests, even when you're not.
Communication that builds loyalty. Automate your guest journey from the first "Hello" to the final "Thank You"—all on the platforms your guests use most.
Deliver a 5-star experience with automated WhatsApp, SMS, and email communication. Personalize every touchpoint, collect real-time feedback, and turn one-time visitors into lifelong fans.
Lodgeflow · Business
Online
WhatsApp · Booking confirmed
Hi Chidi — your reservation at The Marina Suite is confirmed for Apr 22–24. Tap below for your receipt and check-in instructions.
✓ Sent · Official WhatsApp API
SMS · On arrival
Welcome, Amina! Your check-in code is 4821#. Wi‑Fi details are in your WhatsApp thread. — Front desk
WhatsApp · After checkout
Thank you for staying with us, Olu! We'd love your feedback — it takes under a minute.
Rate your stay → lodgeflow.app/feedback/7xk2
Guest journey map
1
Booking
Confirmation + receipt
2
Arrival
Welcome SMS + codes
3
Stay
Check-ins & directory
4
Departure
Thanks + review + offer
Every touchpoint, orchestrated
Move conversations out of cluttered personal WhatsApp accounts into a structured, brand-aligned system your guests trust.
Proactive engagement
Send pre-arrival messages with directions to your hotel or during-stay check-ins to ensure the AC and Wi‑Fi are working perfectly.
Post-stay gratitude
Automatically request reviews and offer return-guest discounts the day after checkout to drive future direct bookings.
The Lodgeflow advantage
Purpose-built for hospitality teams that need reliability—not another generic chat widget.
Official WhatsApp integration
Message guests via the WhatsApp Business API. Reduce the risk of personal numbers getting banned or lost in a sea of private chats.
SMS for reliability
When connectivity is limited, Lodgeflow sends critical check-in codes via SMS so guests are never stranded—even when mobile data is unavailable.
Digital guest directory
Replace paper binders with a QR code that opens a mobile-friendly page: Wi‑Fi passwords, menus, and curated local recommendations.
Instant feedback loops
Catch issues before they reach TripAdvisor. In-stay surveys alert your manager instantly if a guest is unhappy—fix it before they check out.
One inbox. No missed messages.
See every WhatsApp, SMS, and email in a single, shared view. Assign conversations to specific staff members and track response times so no guest is left waiting.
- Route conversations by topic, shift, or property wing.
- Monitor Guest Satisfaction Scores (GSS) in real time and see which team members deliver the best service.
- Keep leadership aligned with shared visibility—no more siloed phones.
Unified inbox
3 channels- Chidi OkaforWA2m
- Amina BelloSMS12m
- Corporate TravelEmail1h
Guest Satisfaction (GSS)4.8
Ready to upgrade your guest experience?
Join the 200+ properties on the waitlist using Lodgeflow to professionalize guest communication.
Guest communication FAQ
Do I need a separate phone for the WhatsApp integration?
No. Lodgeflow uses the official WhatsApp Business API, so messaging runs on your verified business profile—not a staff member’s personal SIM. You can still designate which team members respond from the shared inbox.
Can I customize the message templates with my hotel's branding?
Yes. Templates support your property name, tone, and key details (check-in times, Wi‑Fi, directions). Approved WhatsApp templates can include your logo context in the message body where Meta’s policies allow, and SMS/email follow the same brand voice.
How much does SMS messaging cost?
SMS is billed per segment by your connected provider at carrier rates. Lodgeflow surfaces usage transparently so you can choose when SMS is essential—like check-in codes—and rely on WhatsApp for richer updates.
Can I see if a guest has "Read" my message?
On supported WhatsApp conversations, delivery and read indicators align with Meta’s policies and the guest’s client settings. SMS does not support read receipts; email open tracking is optional where you enable it and comply with your privacy notices.