In-stay recovery
Pulse surveys via WhatsApp, SMS, or messaging alert managers when a guest is unhappy—fix AC, Wi‑Fi, or service issues before checkout.
Lodgeflow Feedback & Reviews
Fix it before it becomes a one-star review.
Turn happy stays into public proof—and direct rebookings. Lodgeflow helps hotels catch problems in-stay, measure satisfaction, and earn more reviews—not another generic survey tool or OTA reputation agency.
Measurement and recovery built for GMs who care about reputation and repeat direct bookings. Channels and delivery live in Guest Communication.
In-stay recovery · Post-stay reviews · Team accountability—not spreadsheet surveys.
Satisfaction you can act on—not just collect
Three outcomes owners care about: recover in-stay, earn reviews after checkout, and hold teams accountable.
Post-stay reviews
Branded feedback links and automated “thank you” messages request honest reviews on the day after checkout—on channels guests already use.
Team accountability
Guest Satisfaction Score (GSS) in your unified inbox shows which shifts and teams deliver the best experience—connected to staff performance, not anonymous forms.
Catch it before checkout
Instant feedback loops alert managers when a guest is unhappy—fix issues before they reach public review sites.
Messaging-first pulse surveys
“How’s your room?” check-ins land on WhatsApp, SMS, or email—whatever channel the guest prefers.
Manager alerts for low scores
Neutral or negative responses trigger real-time alerts so duty managers can call the room or dispatch help immediately.
Proactive stay check-ins
During-stay prompts (AC, Wi‑Fi, noise) catch small annoyances before they become checkout complaints.
Negative in-stay feedback can become an urgent floor task—see Task Coordination.
Auto-create recovery ticket
Negative survey → emergency task on the board
Illustrative · In-stay thread
Hi Ada — quick check-in from Grand City Hotel. How's the AC in Rm 305?
It's warm. Been on for an hour.
Manager alert · GSS at risk
Engineering dispatched · Task TK-201 · Est. response < 20 min
Delivered via Guest Communication channels—not a separate survey product.
Post-checkout · Automated
Sent via Guest Communication
Thank you for staying with us! We'd love your feedback—it takes under a minute.
Rate your stay → lodgeflow.app/feedback/7xk2
Positive sentiment · Return offer
Enjoy $15 off your next direct stay—code sent automatically.
Turn gratitude into growth
Post-stay feedback links, review requests, and return-guest offers—timed for when guests are still thinking about your property.
- Automated message: "We'd love your feedback—it takes under a minute" with a branded lodgeflow.app/feedback link pattern.
- Guest journey step at Departure: thanks + review + offer—orchestrated in Guest Communication.
- Post-stay gratitude automation triggers return-guest discounts the day after checkout—see Discounts & Promos.
- Own the relationship after checkout with your Direct Booking Engine—marketplace-only stays often can't be followed up post-stay.
Review requests point guests to Google, TripAdvisor, and other public review sites. Lodgeflow does not auto-post to third-party platforms.
Coming soon · Automated review routing to OTAsGSS & insights that connect to your inbox
Monitor Guest Satisfaction Score in real time—the same 4.8 you see in your unified inbox—then drill into teams and topics.
City Center property · This month
4.8Illustrative trend · Last 7 weeks
- Front desk4.9
- Housekeeping4.6
- Engineering4.7
Route conversations by topic, shift, or wing—staff attribution aligns with the inbox on Guest Communication.
Property-level GSS
Live score with weekly trend—see satisfaction move with occupancy, events, and recovery volume.
- Coming soon
Portfolio GSS dashboard
Roll up satisfaction by property, room type, and shift across your group.
- Coming soon
Sentiment trends over time
Track themes across stays—deeper analytics may extend into Lodgeflow Analytics.
- Coming soon
AI review summarization
Topic tagging and review summaries for busy GMs.
Deeper performance reporting lives in Analytics—including staff & task performance (partially on the roadmap).
Operational quality → fewer preventable complaints
Satisfaction is not only surveys—it is how fast you fix the room, flip inventory, and remember the guest.
Guest requests → floor tasks
Messages become tasks instantly with emergency priority—see Task Coordination.
Photo proof of work
Completion photos for housekeeping and engineering close the loop before a guest checks out unhappy.
Guest context for recovery
History, preferences, and spend snapshots in Room Management help managers personalize recovery—not generic apologies.
Housekeeping turnaround and operational KPIs also surface in Analytics—drivers of satisfaction you can measure, not guess.
Trust & guest data
Role-based access means guest satisfaction data is not exposed to every staff member on shift. Privacy-aligned handling keeps recovery context with the right managers.
Protect your reputation. Grow direct bookings.
Join the Lodgeflow waitlist—catch issues in-stay, measure satisfaction, and turn happy guests into public proof.
Feedback & Reviews FAQ
Do guests need to download an app to leave feedback?
No. In-stay and post-stay surveys open in the browser from a messaging or SMS link—no app install required on iOS or Android.
How is Feedback & Reviews different from Guest Communication?
Guest Communication owns channels and journeys (messaging, SMS, email, inbox). Feedback & Reviews owns measurement, recovery, and reputation outcomes—GSS, in-stay alerts, and post-stay review workflows—delivered through those same channels.
Can Lodgeflow remove a bad public review?
No. Lodgeflow helps you fix issues in-stay and earn more honest reviews after checkout—we do not guarantee removal of public reviews or manipulate third-party rankings.
Who on my team can see guest satisfaction scores?
Role-based access limits sensitive guest data. Managers see GSS and recovery context in the unified inbox, front-line staff see what they need to resolve the room in front of them—not every guest profile on shift.